Terms and Conditions

Welcome to Tied with Twine Gift Co. By accessing our website and engaging with our products, you agree to comply with and be bound by the following terms and conditions:

General Information:
- Tied with Twine Gift Co. is the trading name for our business, and all references to "we," "us," or "our" refer to Tied with Twine Gift Co.
- These terms and conditions govern your use of our website, the purchase of our products, and any related services.

Product Information:
- We strive to provide accurate and detailed information about our products. However, slight variations in color, size, or design may occur.
- Product availability is subject to change, and we reserve the right to modify or discontinue any product without notice.

Ordering and Payment:
- Orders are confirmed upon successful payment processing.
- Payment methods accepted include credit/debit cards and other secure payment options as listed during the checkout process.

Shipping and Delivery:
- Shipping fees and estimated delivery times are provided during the checkout process.
- We aim to fulfill and ship orders promptly, but delays may occur due to unforeseen circumstances.

Returns and Exchanges:
- Please review our separate Returns and Exchanges policy for details on how to return or exchange products.

Intellectual Property:
- All content on our website, including images, text, and designs, is the property of Tied with Twine Gift Co. and is protected by applicable intellectual property laws.

Privacy Policy:
- Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal information.

Dispute Resolution:
- Any disputes arising from the use of our website or the purchase of our products will be governed by the laws of Iowa, and the parties agree to resolve such disputes through arbitration.

Modifications:
- We reserve the right to update, modify, or revise these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

Contact Us:
- If you have any questions or concerns regarding these terms and conditions, please contact us at hello@tiedwithtwine.com.

Thank you for choosing Tied with Twine Gift Co. We appreciate your business and look forward to providing you with exceptional products and services.

Last Updated: [1/29/24]

Return and Refund Policy

Return and Refund Policy

At Tied with Twine Gift Co., we aim to ensure your satisfaction with every purchase. Please read our return and refund policy carefully:

Eligibility for Returns and Refunds:
- We accept returns for non-custom and non-limited edition items within 30 days of the purchase date.
- Unfortunately, we cannot accept returns on custom or limited edition items, as these are specially crafted for each individual order.

Return Process:
- To initiate a return, please contact our customer service team at support@tiedwithtwine.com within 30 days of receiving your order.
- All returned items must be in their original condition, unworn, and with any tags or packaging intact.

Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide instructions on how to proceed with a replacement or refund.

Shipping Costs:
- Shipping costs are non-refundable, and customers are responsible for the cost of return shipping unless the return is due to our error.

Custom and Limited Edition Items:
- Unfortunately, we cannot accept returns or offer refunds on custom or limited edition items. We recommend carefully reviewing customization details before placing your order.

Cancellation of Custom Orders:
- Custom orders are processed promptly to meet your specifications. Once production begins, orders cannot be canceled.

Contact Us:
- If you have any questions or concerns regarding our return and refund policy, please reach out to our customer service team at hello@tiedwithtwine.com.

We appreciate your understanding and cooperation. Thank you for choosing Tied with Twine Gift Co.

Last Updated: [1/29/24]

Terms and Conditions

Return and Refund Policy

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